Prices Go Up And Down, Just Like Customers’ Moods

, , , , | Right | August 12, 2019

(I work at a chain charity secondhand store. The store has been undergoing many changes, primarily because we are under new corporate management. This has included adjustments in the prices of many things, particularly clothing.)

Me: “Okay, ma’am, your total is $36 even.”

Customer: “Wait, why is it so cheap? I bought ten shirts.”

Me: “Our T-shirt prices have dropped to $1.99 in the last two weeks.”

(We had two prices originally; T-shirts that were blank were priced at a lower price than those with writing or designs on them.) 

Customer: “But they are not basic T-shirts; they have writing on them.”

Me: “Yes, the basic T-shirt price now applies to any t-shirt.”

Customer: “Are you f****** kidding me?! Two months ago I got a shirt out of the basic section but you charged me $4 for it because it had writing and glitter on it. You said it wasn’t a basic but now it is! You overcharged me! If I had known the prices were going to change I would have never shopped here earlier! You people need to let the customers know it is going to change!”

Me: “I’m sorry. The changes are very recent; we have posted about the changes in the front of the store and in the sections of clothing. I hope, however, that the prices now are more reasonable.”

Customer: “I spent so much money that day. This is insane! You guys are unbelievable! I told everyone I know not to shop here and to go to [Other Competing Charity Store].”

Me: “I’m sorry, ma’am, can I do anything for you?”

Customer: “Let me talk to your manager.”

(After I get the manager, he explains that the price change is recent and was a decision from corporate. He apologizes and tells her we are grateful for her business and for her helping our store’s mission, then listens to the customer complain and call him several racist names. When he walks away, the customer is still enraged.) 

Customer: “He is a jacka** and so are you. I’m never coming back. This store is all a bunch of greedy f***s.”

(90% of our retail profit goes to help our community – primarily those on disability and parolees.)

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