Price Check Wreck

, , , , , | Right | July 17, 2020

My store price-matches local competitors, provided the customer has proof of pricing. Our store manager has reminded us several times that we cannot provide the pricing for the customer. Still, there are people who want more.

I am walking to the bathroom at the back of the store when a man in an aisle yells out to me.

Customer: “HEY! YOU!”

Me: *Startled* “Me?”

Customer: *Mocking* “Yes, you!”

Me: “Yes, sir?”

Customer: “Find me a better price for this.”

He slaps a bag of dog food in his cart. I gesture to the smartphone on his hip.

Me: “Oh, that’s easy. You just look it up online and show the cashier at the register.”

Customer:You find it. That’s your job.”

Me: “Actually, sir, the customer has to be the one to provide the pricing.”

Customer: “Bulls***! You’re just lazy. Just do it. I won’t tell.”

Me: “I’m sorry, sir. I don’t have my phone on me and we really aren’t permitted to do that.”

Customer: “Why not?”

Me: “It caused too much trouble with other customers thinking associates were texting or playing on their phones on the clock.”

Customer: “Well, [Coworker] did it for me.”

Me: “I really can’t. Even if I had my phone on me, I—”

Customer: “Then go get your phone and do it.”

Me: “Sir. I cannot do what you are asking. I’m very sorry.”

Customer: *Fuming* “I will be reporting you to corporate!”

He storms off to the front of the store. I continue on my way to the bathroom and move on with my day. The next day, a manager calls me into the office.

Manager: “A customer said you refused to help him yesterday.”

I do not immediately think of this man.

Me: “I don’t think so.”

My manager reads the complaint.

Manager: “[My Name] would not help me find a better price for [product], lied about not having her phone on her to look it up, and told me I would have to find the price myself or pay your price before walking away from me.”

Me: “So he’s complaining because I didn’t break policy, I didn’t have my phone on me, and… well, I did say he has to be the one providing the price match, but he walked away from me.”

Manager: *Sighs* “Go on back out there; you’re fine.”

I don’t know if he received any compensation for this “inconvenience,” but I really hope not.

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