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“Pretending To Care” Is The First Thing You Learn In Retail

, , , , | Right | April 9, 2021

I am at work, finishing up my last shift at this job as I’ve recently been hired elsewhere. Our store closes at 9:00 and it is 8:58. As I am the only cashier, I’ve got a fairly long line-up, with one rude customer at the very front.

Customer: “You know, your [Greenhouse] is closed!”

Me: “Yes, ma’am. My apologies, but we’re just about closed so they’ve started shutting down the departments and had to shut down the outdoor one some time ago. It will be open when [Store] opens at 9:00 am, though.”

Customer: “But I came all the way from [Nearby City]! I demand that you let me in right now!”

The city is less than a half-hour away.

Me: “I’m sorry, ma’am, but I don’t know what to tell you. The department is closed and there’s no one there to open it or help you. And even if there was an employee working there, they wouldn’t have clearance to open the department. Just like I don’t have clearance.”

Customer: “That’s ridiculous! Go open it for me right now!”

Me: “Ma’am, please listen to me. I have been at this job for two months. I am one of the newest cashiers. This is my last shift, we closed five minutes ago, and there’s a line-up behind you. Now, if you really think that getting into the [Greenhouse] is so important that you can’t make the drive out tomorrow, there’s a manager here. He’s waiting for me to finish up here so he can lock the store, and he’s over by customer service. I’m sure he’ll be happy to pretend to care. Next!”

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What is the absolute most stupid thing you’ve heard a customer say?

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