Prestigiously Entitled

, , , , , | Right | November 14, 2017

(I work at a makeup store that sells rather expensive products on one side of the store that we call “Prestige.” On the other side, we sell what we call “mass,” which are cheaper, more widely available products. We offer coupons that are usually only good for our mass section, but for a small amount of time we have a coupon that is available to use on the Prestige cosmetics. When these coupons come out, we usually have a rush of people that get excited to use them since they are rare. Note: We currently have a coupon out for our Prestige products. This coupon can only be used one time and it is clearly stated across the bottom of the paper.)

Customer #1: “I would like to do two separate transactions. I’d like to use the money I have saved up on my rewards card for one, and then use my coupon for the other.”

(I happily do this for her, even though two separate transactions takes longer and holds the line up even more. After I use her coupon on her first purchase, I move on to ringing up the second.)

Me: “Your total for this purchase, after your rewards points, is [total].”

Customer #1: “Is that with the coupon?”

Me: “I used the coupon on the first set of items like you asked, ma’am.”

Customer #1: “Well, I want to use it on this one, as well.”

Me: *cringing because I know how she is about to react* “I’m sorry, but these coupons are only available to scan once. After that our system will void the coupon as invalid. I didn’t realize you wanted to use it on both. I thought you wanted to use your points—”

Customer #1: “OF COURSE I WANTED TO USE IT ON BOTH! WHY DIDN’T YOU TELL ME IT WAS A ONE-TIME COUPON?!”

(She goes off into a rant about how she would have just used all of her points on one purchase, how I needed to tell her that it was only a one-time deal, and many other things that go over my head as she continues to yell. Meanwhile, the entire line is watching her go off on me. Finally, my manager comes over and tells her that it is written on the coupon that it is one time only, but ends up giving her the 20% off, anyway, to keep her happy. The customer finally leaves and I am left, slightly shaken, to take care of the next person in line.)

Customer #2: “So, I have one of those coupons to use, but I’m not going to yell at you about it.”

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