Preserving Life, 1-Up At A Time
(Note: Pokemon is a game with various creatures that simulate animals in it. When a Pokemon has no hit points, or HP, it is considered “fainted.” Many mistake this for something serious, but it is easily remedied by healing your Pokemon in a specific building.)
Customer: *storms up to desk* “I DEMAND A REFUND!”
(She slams a copy of Pokemon Platinum on the counter.)
Me: “Certainly, what seems to be the problem?”
Customer: “My freaking fire monkey DIED! See?”
(She pulls the DS from her pocket, turns it on, enters game, and shows me that her Pokemon [a chimchar] has no HP.)
Me: “Well, I can… erm… revive your ‘fire monkey,’ if you’d like.”
Customer: “What are you, some freaking Pokemon priest?! MY FIRE MONKEY IS DEAD!”
Me: “No, no, look.”
(I control her character to go to a Pokemon Center and heal up her Pokemon.)
Me: “There, all better.”
Customer: “THANK YOU! YOU SAVED MY FIRE MONKEY! HOW CAN I EVER REPAY YOU?!”
Me: “Um… no problem, ma’am. Glad to help.”
Customer: “AND SO HUMBLE! YOU SAVED MY FIRE MONKEY!” *leaves store*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
