Preorder Disorder

(At our store, if a customer calls to ask for a product that is in stock, we set it aside for them. If it isn’t in stock, we let them purchase the item to pick up later. A customer comes up claiming he paid for an order by card and is here to pick it up.)

Me: “Okay, I just need to see a photo ID for the order.”

Customer: *shows me ID from inside the wallet*

Me: “Could I just have you pull it out so I can verify the ID?”

Customer: “What do I need to do that for?”

Me: “I just need to check it under a blacklight.”

Customer: “Why can’t you look at it right here?” *getting irritated* “The picture is clearly me.”

(The manager comes over to try to help, and I explain the situation.)

Manager: “I’m sorry, but we need to verify the ID to release the item to you because it was paid for by credit card. If you’d like, I can refund the card, cancel the order, and let you purchase one; we have more in stock.”

Customer: *screaming* “I can’t believe this! I bought this f****** game to pick up when you have it, and now you won’t give me the d*** thing! It’s my ID issued by the state, and you have no f****** right to take it out of my wallet!” *storms out*

(We wrote down the name on the card, since it is highly likely this was a fake ID.)