Pre(Car)ious Insurance
(I rent out loaner cars at a luxury car dealership and try to loan similar cars to customers unless they are already booked.)
Me: “I’m sorry, sir, but we are out of luxury cars today. I have another vehicle that we can get you going in.”
Customer: “No. I dropped off a luxury car; I should get one as a loaner.”
Me: “I’m sorry, sir, but I don’t have any available right now. This other car is actually very nice, and quite–”
Customer: “I refuse to drive that car! It’s not safe! What if someone crashes into me while I’m driving? There are too many crazies on the road, and I demand a safe car to drive!”
(A luxury loaner vehicle returns unexpectedly and I offer it to the customer.)
Me: “Would you like to purchase the additional coverage on the loaner vehicle in case of an incident?”
Customer: “Of course not! Like anything’s going to happen!”
This story is part of the Ignorant-About-Insurance roundup!
Read the next Ignorant-About-Insurance roundup story!
Read the Ignorant-About-Insurance roundup!
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?