Pray They Have The Ability To Change

, , , , , , | Working | September 21, 2017

(I am a supervisor. My employee at the attraction booth is relatively new, but by 2 pm, I’ve been called to assist him six times, once every 30 minutes or so. I end up going to his registrar to troubleshoot a nearby computer and observe the following:)

Guest: “Oh, my change is $0.85? Can I give you a quarter and you give me $0.10 back?”

Employee: “Uh…” *looks to me for assistance*

Me: “Yeah, go ahead, [Employee]; just give them a dime back.”

(He processes the change and opens his drawer. He deposits the quarter, but then stops.)

Customer: *catching on that he is rather slow on the draw* “I just need a dime, dear.”

(Because of regulations, I can’t reach into his change drawer, so I can only give him verbal directions.)

Me: “It’s all right; she just needs a dime.”

(His hand hovers over the coin slots; he looks extremely confused.)

Customer: “Just a dime.”

(He hesitantly reaches for the nickles.)

Me: “No, a dime.”

(He moves his hand down into the pile of five cent pieces, then looks to me for assurance.)

Me: “Not a nickel, a dime.”

(He picks up a nickel, and shows it to me.)

Me: “That’s a nickel; you need a dime.”

(He hands the nickel to the customer, who is trying her best to hold in laughter.)

Me: “Okay, fine; just give her another nickel.”

(He reaches for the dimes this time.)

Me: “No, see she needs another nickel like the one you gave her.”

(He picks up a dime and hands it to her.)

Guest: *stifling laughter* “And I owe you this dear.” *she hands him back his nickel*

Employee: *with the greatest look of confusion upon his face* “Uh, all right, I guess…”

(The guest leaves and [Employee] looks at me.)

Employee: “Hey, [My Name], do you think I’ll be off in my drawer? She gave me her change back.”

(Later that day I went to my manager and told her to either retrain him or never give him another register shift. He was nearly $40 off that day.)

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