Praise Comes Slow, But Complaints Come Like Lightning

, , , , | Right | November 7, 2018

(I work in a chain retail store focusing on performing basic services on vehicles. It is store policy to close the shop down when lightning is seen within a certain radius of the store due to all the equipment we have in the shop.)

Manager: *comes into the shop, pulls me over* “Hey, we have a customer wanting their car put in for a tire change. Can you come talk to him?”

Me: *walks out with the manager to the customer* “Hello, sir. How may I help you?”

Customer: “I want a tire put in my car, but she won’t put me in!” *points to our service writer/greeter*

Me: “Well, I apologize, sir, but the store policy is to close the shop when lightning is seen within a certain radius of us, and our manager has given us the go ahead to close the shop—”

Customer: “NO, GIVE ME THE NUMBER FOR CORPORATE. I WANT TO CALL CORPORATE. I CALLED EARLIER AND WAS TOLD Y’ALL WOULD DO MY CAR IF I CAME IN BEFORE YOU CLOSED. YOU DON’T CLOSE FOR ANOTHER FOUR HOURS, SUPPOSEDLY, AND NOW YOU’RE TELLING ME YOU CAN’T DO MY CAR?!”

(I took his yelling and threatening to call corporate as my cue to leave and help finishing close the shop for the lightning. Later when we were officially closing at our normal closing time, I heard from our service writer that the other manager, who isn’t the manager for our department by the way, had tried to get her to put the customer in for a tire job WHILE THE LIGHTNING WAS STILL WITHIN RANGE just to get the customer to be quiet. Luckily our greeter and main manager stood their ground, and thankfully our greeter didn’t get in trouble for it, either.)

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