Power Play

, , , | Right | January 28, 2019

(There is a storm and we have lost power. We are still open but are doing everything manually and are only accepting cash. We tell customers this when they enter the store and have a big sign at the checkouts stating this. It’s dull but we have light from outside and battery operated lights at the desks.)

Customer: “Okay I’ll take these.”

(The customer shoves a bunch of items into my hands.)

Me: “Okay, ma’am. Just so you know, we have lost power. We are taking cash only until the power comes back.”

Customer: “But I wish to pay by card!” *hands me debit card*

Me: “I am sorry, but as I said, we have no power. The EFT machine is run by power and we have no emergency generator.”

Customer: “This is outrageous! You just cut the power because you knew I was coming, didn’t you? I demand you put the power back on now!”

Me: “I’m sorry, but I have no control over the power. I cannot process this unless you are paying cash. I am happy to hold your items if you would like to go get cash now, or come back later?”

Customer: “You’re no help.” *storms out of store*

Next Customer: *who happens to be a regular* “I would have said yes, I did cut the power just to piss you off.”

Me: “I was tempted. But I like my job.”

(The regular customer returned with a box of chocolates to help us through the power outage!)

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