Pouring Oil On Troubled Waters
(I’m doing in-store demos of an iron that comes with a calcium filter, calcium in the water being that white stuff that comes out of your iron. A woman who purchased the iron last year comes up to me with a question.)
Customer: “Hi there. Do you know why my iron is leaking brown liquid?”
Me: “Did you empty your calcium filter?”
Customer: “Oh, yes. Regularly.”
(I’m just about to tell her to return it for a replacement when she adds…)
Customer: “Do you think it has anything to do with the olive oil my husband accidentally poured into the water tank?”
Me: “…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.