Pound For Pound Cheaper
A friend was getting married in Newport, Rhode Island, which has expensive hotel rates. My family chose a lower-priced hotel just outside the city that was still in the network they had advertised on their wedding webpage.
Another friend attending the wedding searched for less expensive hotels and found one at a great rate in another neighborhood outside the city. When they went to put the address into the GPS, it couldn’t find where they were going. Frustrated, they looked at their confirmation email. The reason they had found a hotel at such an inexpensive rate was because they booked it in Newport… England. They didn’t notice the pound symbol next to the price.
Luckily, the hotel we were staying at still had a few open rooms, and they were able to cancel their other reservation.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.