Potential Insults Are Relative
(My mother worked retail for many years and was taking an order for a customer.)
Mother: “Can I have your last name please.”
Customer: “It’s Dick.”
Mother: *looks up* “And you look like one, too.”
Customer: *splutters* “Excuse me! What did you just say?”
Mother: *dawns on her what it just sounded like* “Oh, I’m sorry. I didn’t mean it like that. It’s just that you look like my cousin [Full Name].”
Customer: “I am [Full Name].”
(Neither of them had seen each other for years!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
