Playing Unfair With The Fairer Sex

, , , , | | Right | February 8, 2018

(I provide Internet support over the phone. I am the only qualified technician working today. I also happen to be female.)

Me: “Welcome to [Company] Internet support. My name is [My Name]. How can I help you?”

Customer: “Oh, hello, sweetheart. I didn’t realize I’d reached the reception. Would you please connect me to Internet support?”

Me: “This is Internet support. What can I do for you?”

Customer: “I want help with a technical problem. I can’t talk to you. I want to talk to a man!”

Me: “Sir, I can assure you that I’ll be able to help you with your technical problem. I am the qualified technician here today.”

Customer: “You are a girl! You have no clue how to help me! This is man stuff. I demand to speak with a man!”

(This continues for ten minutes. The customer gets more and more aggravated, and starts yelling nasty comments. I give up, and connect him to my coworker, who sits next to me. My coworker is male.)

Coworker: “Welcome to [Company] Internet support. My name is [Coworker]. How can I help you?”

Customer: “Finally, a man! My Internet is so unstable these days; I can’t seem to stay on it! It takes forever to load and the speed is horrible!”

Coworker: “Sir, I see the problem, and I’m sending a report. It will be fixed on Monday.”

Customer: “What?! It’s Saturday! Why do you have to wait until Monday? I want it fixed now!”

Coworker: “Well, we would need a qualified technician to log into the system to fix your line. It’s Saturday, so there is only one qualified technician working.”

Customer: “Get him to fix it now! I demand to speak with him!”

Coworker: “Sir, you have already spoken to her.”

Customer: “Wait. Her?”

Coworker: “Yes. You spoke to our only qualified technician earlier today. You yelled profanities at her, and demanded to speak to a man.”

Customer: “So, I’ll be lucky if my Internet is up again on Monday?”

Coworker: “You’ll be lucky if you have Internet at all.”

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Canada, America’s Baseball Cap

, , , | | Right | August 2, 2008

(A young couple with an almost stereotypical ‘southern accent’ enters the shop, browses around, and pick up some things, then go to the cash desk.)

Me: “Is that everything for you today?”

Woman: “We’re on our honeymoon…”

Me: “Okay… will you be paying with cash, debit, or credit?”

(The man throws some money on the counter, saying nothing.)

Me: “I’m sorry, we can’t take American money.”

Man: “WHY THE F*** NOT? AMERICA IS THE GREATEST COUNTRY IN THE WORLD!”

Me: “Well, that might be the case, but this isn’t America.”

Woman: “What?”

Me: “This isn’t America. It’s Canada.”

Woman: “But that’s part of America, right?”

Me: “No.”

Man: “Oh, I get it. It must be Canada Day. That’s when they pretend to be independent.”

Me: “Sir, we ARE independent. It’s a separate country. Different money, different government, different accents.”

Man: *winks to his wife* “Right…”

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Liar Liar Pants On Fire

, , | | Right | September 6, 2008

Me: “Hello, *** Customer Support, how can I help you?”

Customer: “Hi, I have a problem with my bill.”

Me: “Let’s have a look at it, can you give me your customer number please?”

Customer: “Sure, it’s…”

(While he gives me the number, the fire alarm goes off.)

Customer: “What is this noise?”

Me: “It’s the fire alarm, Sir. I’m afraid I have to call you back later.”

Customer: “Oh, I see. Well, can we go through my bill now?”

Me: “Sir, I’m afraid I can’t do this right now. The fire alarm is on and that means I have to leave the building.”

Customer: “Yeah, sure. So, my bill–”

Me: “Sir, I will gladly check your bill once the alarm is out and the building is safe, but now, I really need to hang up and go outside.”

Customer: “But my bill…”

Me: “Sir, I’m afraid my pants are on fire, so I’d appreciate it if you could agree that I’ll call you back later.”

Customer: “Oh! Okay then, call me in an hour and I hope your pants are fine.”

Me: “Thanks. Bye.”

(My pants of course were not on fire, but I don’t think anything else would have shut him up.)

 

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It’s A Low Maintenance Affair

, , | | Right | April 22, 2009

Me: “Happy Holidays! How can I help you today?”

Customer: “Well, I need two gifts.”

Me: “Okay, who are you shopping for and what did you have in mind?”

Customer: “I need one for my wife, and one for my girlfriend. I got them the same thing last year, so we can just do that again.”

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Hopes Of A Refund Have Wilted Away

| Austin, TX, USA | Right | January 26, 2016

(A sad fact of the floral industry is that you often deal in people’s sorrows. Families often come in to purchase casket sprays and other pieces for their deceased loved ones. Sometimes getting the whole group to agree takes a certain degree of diplomacy. A group of about fifteen people come in and purchase several thousand dollars worth of funeral work for their matriarch. No one disagreed, no one voiced concerns about pricing, it was all too perfect, until several family members came back two days later and asked to speak with my dad.)

Dad: “What can I help you all with today?”

Customer #1: “Yeah, uh… we want to return the flowers we bought here the other day.”

Dad: “You want to return one of the pieces you bought on Monday afternoon?”

Customer #1: “No.”

Dad: “You don’t?”

Customer #2: “No, we want to return them all.”

Dad: “Was there a problem? Were they not to your liking?”

Customer #3: “Well, some of them are wilty now.”

Dad: “Well, that’s to be expected. Cut flowers don’t live too long out of water. But was there a problem with them at the time of delivery?”

(All three customers stare at each other, while dad pulls the order slip.)

Dad: Okay, all the pieces were ordered on Monday afternoon for a funeral Tuesday morning. They were delivered early Monday evening…”

Customer #1: “Yeah!”

Dad: “Yeah, what?”

Customer #1: “The funeral was Tuesday morning, that’s what we’re talking about.”

Dad: “I don’t follow.”

Customer #2: “The funeral was Tuesday.”

Dad: “Yes, and the flowers went out early Monday evening. I delivered them myself.”

Customer #1: “Yeah, but we don’t need them anymore.”

Dad: “What do you mean?”

Customer #1: “We only needed them for the funeral. The funeral’s over. We don’t need them anymore.”

Dad: “You’re wanting to return these because the funeral has passed?”

Customer #3: “Well, you don’t expect us to keep them, do you?”

Dad: “I don’t care what you do with them, but I’m not taking them back.”

Customer #1: “So you’re just going to keep our money?”

Dad: “Ma’am, this isn’t a flower rental service. Your family bought perishable goods. You wouldn’t return half eaten food to the grocery store, would you?”

Customer #1: “This is ridiculous! You won’t take ’em back?”

Dad: “No, I won’t.”

Customer #3: “Then what’d we bring ’em back here for?”

Dad: “I don’t know. Nobody told you to.”

Customer #1: “We see how this is. Y’all are just a bunch of crooks!”

(Not only did this continue for fifteen more minutes, in the end they left several of the pieces behind on our parking lot for us to throw away. In the end, we were able to salvage a couple of the wire easels which would have netted them about $8.00.)

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