Great stories from our entire backlog!

Clap-top Repair

, , , , | Right | March 16, 2011

Customer: “I can’t get the microphone on my laptop to work. Do you think you could help?”

Me: “What were you trying to do with it?”

Customer: “I can’t get it to hear what I’m saying.”

Me: “That’s pretty common. The settings are probably a little off. Let me take a look.”

(I boot the computer. After switching a few settings, I get the microphone to work.)

Me: “There, you should be all set. The settings were just wrong. You should be fine now.”

(I clap into the microphone so she can see the soundbars going up and down. She thinks I am clapping in celebration of her now fixed computer. She begins to clap rapidly along with me.)

Customer: *clapping* “Yay! This is the best day ever!”

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You Just Got Served

| Right | July 26, 2012

(I used to work at a gas station, and regularly had to train new people. This happens on the first morning shift of my coworker. And elderly man comes in to buy some pastries. There are two other customers in the shop.)

Coworker: “Good morning, how can I help you?”

Customer #1: “I would like three of those.” *points at a pastry of which we only have two left*

Coworker: “I am sorry, but I only have two left of those. Would you like another pastry instead to get the discount?”

Customer #1: “There you go, talking! Just shut up and do your job!”

Coworker: “I am sorry sir, but if you would just—”

Customer #1: “SHUT UP! SHUT UP! SHUT UP! Do your job, b****!”

(My coworker is now almost in tears, and I, having heard it all, step in.)

Me: “Sir, you have to be polite! It is her first shift, and there is absolutely no need to be rude. We only have the cakes on display, and since there are just two of the pastries you want—”

Customer #1: “Another one! Just shut up already! I am in a hurry!”

(At that moment, the two customers who have been patiently waiting decide they have had enough and speak up.)

Customer #2: “We don’t want people like you here. If you can’t be nice, get out!”

Customer #3: “Yeah, just get out!”

Customer #1: “What poor service!” *hurriedly leaves the shop with his pastries*

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Forced To Change Her Perspective

| Right | October 1, 2014

(My family owns a family Chinese restaurant at which I work. I’m a 15-year-old Asian, but apparently I look 12-ish. This happened when a customer came in during a busy day to eat in. She had just finished eating.)

Me: “How was your meal? Do you need anything else?”

Customer: “Yes. Tell me, kind son. Are you forced to work here?”

Me: “Excuse me?”

Customer: “Are you forced to work here? Like child labor?”

Me: *respectfully I replied* “No, ma’am, I am not forced to work here. I work here because I have family values and I want to help my single mom trying to give the best for her children. I don’t know what you’re trying to imply, but I am not a slave nor am I forced to work here. I hope you think about what I said and suggest giving me a tip for being so rude.”

(She stood up, paid, and left without a word.)

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International Relations Are History

| Learning | January 9, 2014

(I am working as a volunteer to help set up for prom. One of my classmates has her seven-year-old brother with her.)

Classmate’s Brother: “You sound funny. Are you foreign?

Me: “Oh, yes! I’m from Germany. That’s very perceptive—”

(At this point, the boy screams and runs to his sister. I am horrified and too nervous to go ask what’s wrong. After a few minutes, my clearly embarrassed classmate walks up to me.)

Classmate: “Er… sorry about that. See, his class has been covering the Holocaust. Apparently, he thought you were a Nazi.”

Me: “WHAT?!

Classmate: “Yeah, look. I am really, really sorry. I’ve talked to him and assured him that Germans are very nice people and not out to kill anyone…”

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It’s All In The Details

| Right | January 23, 2009

Me: “Thank you for calling [Restaurant], how may I help you?”

Customer: “Hello, I had a High Tea a few days ago at your place. Could I speak to your manager?”

Me: “Yes, but perhaps I could help you as well?”

Customer: “No, I would like to speak with your manager.”

Me: “All right, one moment please.” *hands over the phone to the manager*

Manager: “Hello, what could I help you with?”

Customer: “I’m sorry, but I really have to complain about this: a few days ago we had this High Tea at your place, but the napkins weren’t good.”

Manager: “What was wrong with the napkins?”

Customer: “The napkins weren’t folded like in the photograph in the restaurant information folder we got.”

Manager: Uh… I’m sorry?”

Customer: “They weren’t folded like in the picture!”

Manager: “Was there anything else that didn’t go well?”

Customer: *pauses* “No, the rest of it was actually wonderful. The cakes and sandwiches were lovely, and the service was really good. There was nothing wrong with that.”

Manager: “…”

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