Helping Is Its Own Reward (Card)

, , | Right | August 17, 2009

Me: “Hello. Do you have a rewards card?”

Customer: “No. Why would I want a stupid piece of plastic for?”

Me: “Okay. That’ll be–”

Customer: “What? Aren’t you going to lecture me on the benefits of your card?”

Me: “Well, you get coupons and discounts.”

Customer: “I don’t need that! Stop hounding me about your stupid piece of plastic!”

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Good Management Has Logged Out

| Working | July 23, 2014

(I’ve just transferred to a supermarket from a convenience-format branch of the same company. Whilst about 80% of the procedures are the same, there are a number of key differences in how I’ve been trained due to the difference in shop-floor and warehouse size across formats. I’m busy stacking shelves when my new manager approaches.)

Manager: “[My Name], do you know how to do waste scans?”

Me: “Yep, but I’ve not done it here yet. Could you give me the store login?”

Manager: “Oh! We have individual logins here.”

Me: “Okay. So, could you set me up with the privileges to do that?”

Manager: “Um, no. I’m a bit busy right now. Tell you what, you do the wastage and then come find me to help you afterward.”

Me: “How am I do to the waste scan without a login?”

Manager: “Erm… Find somebody else and borrow their card. Tell them I sent you.”

(I go and do this, I’ve just finished scanning waste and I’m getting on to reducing the damaged goods that are salvageable when my manager approaches me again.)

Manager: “[My name]! Stop! What are you doing?!”

Me: “Well, I finished the wastage. I’m on reductions now.”

Manager: “How did you log in?!”

Me: “With [Colleague]’s card, like you suggested.”

Manager: “I can’t believe you’d borrow somebody else’s card! That is not allowed!”

Me: *speechless*

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Snowed Under With Work

, | Working | October 29, 2014

(Because I walk to work, if it gets too cold or there’s too much snow, they’ll call me and tell me not to come in, and I can come in early or stay late the next day to make up the hours.)

Manager: “Hey, [My Name], just letting you know we won’t need you tonight, but you can come in at 11 tomorrow if you want.”

Me: “Would it be possible for me to stay late instead? I’m babysitting in the morning and I don’t think I’ll make it there by 11.”

Manager: “Can you try and make it by noon?”

Me: “I’ll see what I can do. If it’s another snow day for the schools I don’t think I can, but I’ll call by 11 tomorrow and let you know.”

(The next day rolls around and sure enough, the schools get a snow day so I can’t make it in by noon. I call at 10:30.)

Me: “…so I’ll be in at my scheduled time today, not any earlier, but I can stay late if you need me to.”

Manager: “But this isn’t enough notice! You have to call three hours before you’re scheduled. A lot of people called out today because of the snow. I need you to come in. Get here by noon or I’m writing you up!”

Me: “But—”

Manager: “GET HERE OR YOU’RE FIRED!”

(I called her boss and explained the situation, and was told that technically, because it was so cold, I should have been told not to come in at all!)

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Eww, Fresh Food

, , | Right | February 18, 2009

Server: “Um… one of our tables asked me to bring this salad back.”

Cook: “What’s wrong with it? It looks fine to me.”

Server: “He complained that the lettuce was too green in his Greek salad.”

Cook: “His lettuce was too green?”

Server: “Yeah.”

Cook: “I really don’t want to know what kind of lettuce that guy’s been eating…”

(In the end, we had to call our manager in to explain to this guy that our lettuce only comes in one color, green.)

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Off-Handed Comment

, , , , | Right | June 11, 2010

Caller: “Hi, I’ve placed an order some weeks back and I’m just chasing up when it might be delivered.”

Me: “Certainly, just bear with me a moment. I’ll just need to track it on the computer.”

(I proceed to log on to the order system, having a bit of difficulty as I’m only able to type with one hand while the other holds the phone.)

Me: “Sorry, bear with me a moment; it’s quite difficult to type with one hand.”

Caller: *in a sincere tone* “Why have you only got one hand?”

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