Pop-Corntempt
(I have recently broken my foot, and the pain and brace I wear under my shoe causes a pronounced limp. I’m working in concessions on a slow day when an elderly couple approaches to order. Our kettle is popping corn directly behind me, so it’s difficult to hear.)
Me: “Hello, how are you doing today?”
Male Customer: *mumbles inaudibly*
Me: “What can I get started for you?”
Female Customer: “He just ordered a small popcorn.”
Me: “Oh, I’m sorry, of course. Buttery topping?”
Male Customer: *mumbles inaudibly*
Me: “Sorry? Could you repeat that?”
Female Customer: “He said butter!”
Me: “Ah, thank you. Would you like anything to drink with that?”
Female Customer: “Teenagers! You never listen to a word anyone says! He already ordered a small coke!”
(I’m 24, but I brush off the comment about my age as it’s a common mistake.)
Me: “I apologize, it’s difficult for me to hear for the corn popping.”
(I proceed to collect the ordered items, limping as usual. I overhear the woman mumbling, but think little of it.)
Me: “Here you are, can I get any candy or anything else for you?”
Female Customer: “If you’re done shuffling about so lazily, I’d like you to ring me up.”
Me: “I’m sorry, ma’am, but I broke my foot recently. I was moving as fast as I could under the circumstances.”
Female Customer: “Right, uh huh. Whatever excuse you need. Lazy teenagers.”
(I complete the transaction, and go about various tasks as soon as they leave, trying to hide my obvious annoyance. After a few minutes, the man returns and leans way over the counter with a serious frown. I nervously shuffle over.)
Me: “Welcome back, how can I help you?”
Male Customer: “I just wanted to apologize about my hag of an old wife. She’s got some sort of stick crammed up there, and it sure ain’t mine!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
