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Pooling Together All Your Answers

, , | Right | November 20, 2020

I work at a pool that offers kids’ swim lessons. Sometimes, I have to call customers to update billing information. I’ve had to add more and more details to my regular spiel since customers so frequently forget who we are. This is a common occurrence.

Customer: *On the phone* “Hello?”

Me: “Hi, this is [Pool], concerning swim lessons.”

Customer: “Who?”

Me: “[Pool], I’m calling concerning swim lessons.”

Customer: “I’ve never heard of you. You have the wrong number.”

Me: *Reading off the file* “Is this [Customer]?”

Customer: “Yes?”

Me: “I have here that your daughter [Daughter] takes swim lessons.”

Customer: “Yes.”

Me: “This is [Pool], with the swim lessons.”

Customer: “Oh, is this [Pool]?”

Me: “Yes.”

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