Politeness Saves From Hair-Raising Situations

, , , , , , | Working | April 13, 2018

I got a very nice coupon emailed to me from a beauty supply store that I like to visit. The location by my house has a salon, and I intended to get a haircut there after my next paycheck came through. Unfortunately, the email link for printing the coupon didn’t work by the time I was really ready to use it, so I called up their customer service line to see what had happened, figuring it was either my browser being buggy or the link having expired.

As protocol, I was as polite and clear about my issue as I could be with the woman I ended up talking to, and we both ended up agreeing that the link breaking was very odd. It took a couple of check-ins with a supervisor, but she managed to confirm my details and that the coupon had indeed been sent to me. For all my waiting, I got an e-gift certificate matching the dollar amount of the coupon.

It hit me afterwards that she might have thought I was lying about having gotten the coupon in the first place, but politeness seems to get you everywhere with people on the other side of the phone.

My hair thanks you, customer service lady!

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