Politely Leave Them Hanging
My mom is telling me about a very frustrating exchange she had with the customer service of a large bus company, ending with, “…and that’s why I hung up on them.”
I have to stifle a laugh, because I was in the room with her for the end of the call. Most people hang up on someone by simply hanging up without a word. My mom’s version of hanging up on someone is to say, “I’m going to hang up now. Merry Christmas. Goodbye.”
Question of the Week
Have you ever met a customer who thought the world revolved around them?