Points Of Contention
Customer: “I want to use my [Store] points for this purchase.”
Me: “I’m sorry, sir, [Store] points are no longer an active campaign.”
Customer: “I’ve done it before!”
Me: “I’m afraid that’s not an active campaign anymore.”
Customer: “Well, you should let me use them today! Show some customer loyalty! I’ve been a frequent customer here for fifteen years!”
Me: “Great, so you know our policies, and you know the rewards points system was cancelled years before I even started working here.”
Customer: “I want to speak to your manager! I still had points on my card, and I want that as a discount!”
They get our best manager, as in the one who takes no customer BS.
Manager: “So you’re claiming I should let you get a discount due to being a loyal and frequent customer, but the last time you shopped here was when we were still doing reward points? That was changed seven years ago. How frequently are you shopping here?”
The customer argued more, but after the manager explained that customers were told a year in advance that the points system was being cancelled and had that much time to spend them, the customer gave up.
