Pointless Points

Me: “Thank you for calling [Restaurant]. How can I help you?”

Caller: *irate* “Hi, I came in yesterday and ate one of your sandwiches and it tasted awful. I want a refund!”

Me: “I’m sorry to hear about that experience, ma’am. Did you say this happened yesterday?”

Caller: “Yes, it was yesterday.”

Me: “As in Sunday? You’re sure this happened yesterday?”

Caller: “Yes. I went through the drive-thru yesterday and got a sandwich that tasted awful!”

Me: “Yesterday?”

Caller: “Yes, Sunday, yesterday, what’s the problem?”

Me: “Well, I’m sorry ma’am, but we’re closed on Sundays.”

Caller: “Your point?”

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