Toying With The Lesson
(My grandmother is visiting my parents for a few weeks. There is a small cart in which my mom keeps a selection of small toys in for my kids to play with. I have to use it briefly when I go over there one day so I just dump the toys on the couch. When I am done I barely have a chance to start putting them away before my grandmother tells my two-year-old to clean up the mess.)
Grandma: “Put the toys away.”
(My daughter starts happily putting stuff in, and I just start cleaning up my mess along with her.)
Me: “Thank you for helping Mommy.”
(I dump a larger group of toys in.)
Grandma: “[My Name], I told her to put the toys away.”
Me: “But I’m the one that made the mess.”
Grandma: “I’m trying to teach her something.”
Me: “But, I made the mess.”
Grandma: “Well, she doesn’t know that. It won’t make a difference to her.”
(Luckily, we finished quickly, so further discussion was moot, anyway.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.