This Is A Plug For Paying Attention

, , , | Right | October 25, 2017

(I work in the electrical and lighting department of a large home improvement store. One day a customer and his wife come in to look for a way to make his welder plug into his generator. All they have are rough sketches of the shapes of the plugs, with little indication of size. Once I’ve finally figured out what size he needs, I open the box and hand it to him for verification. Note: this is a large 240-volt receptacle — the female end with holes in it.)

Customer: *pointing to polarized plug slot* “Why is this thing bigger than the other?! That won’t work. Can I take it out?”

Me: “No, sir. That is a single molded piece. You cannot ‘take it out.’ I’m sure it will work with your plug.”

(He finally concedes and leaves with that receptacle and one circular “turnlock” plug, but he doesn’t even make it to the end of the aisle before he comes back.)

Customer: “You gave me the wrong round plug. This one turns right. I need one that locks to the left.”

Me: “Okay, sir. I’m sorry about that.”

(I put the plug back on the shelf, pretend to pick up and examine a couple of others, then pick up the same one, open it again, and present it to him triumphantly.)

Me: “Here you go, sir! This one will turn right!”

(He left, happy as a clam, and thanked me profusely.)

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