Plight Of The Navigator
Me: “Thank you for calling [ISP] technical support. How can I help you?”
Customer: “How do I get to gmail.com?”
Me: “Type gmail.com into the navigation field of your web browser and hit enter.”
Customer: “Huh. It says gmail: email from Google. The next one is Gmail – Wikipedia, the free encyclopedia. Then, just a big list of things with ‘gmail’ in it.”
Me: “Just a moment, sir. Where exactly did you type gmail.com?”
Customer: “Into the box where the words go, near the top.”
Me: “Is there another box with words in it even higher up? Maybe starting with http://. It’s probably followed by a www?”
Customer: “Huh? What does that have to do with anything?”
Me: “What does it say in that box?”
Customer: “It says http://search.yahoo.com. Then, there’s a bunch of other stuff. Oh. Wait. What?”
Me: “Well, what that is–”
Customer: “Somebody needs to tell Gmail what Yahoo did to them!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
