Plenty Of Free Samples Of Bad Customers

, , , | Right | December 19, 2018

(I work in one of those wholesale clubs that give out free samples to customers while they shop. Our standard hours for samples are from 10:30 am to 5:00 pm and anybody who shops here knows this. This customer is a regular, and we all dread seeing him. Today he rolls up in his little, motorized shopping cart as I am cleaning up my cart at 4:50. We should all be gone by 5:00.)

Customer: “What’s this? It’s dinner time; where are you going?”

Me: “Sorry, sir, we’re done for the day.”

Customer: “Well, that’s just not fair. Don’t you have any more samples in your cart?”

Me: “Nope, sorry, sir.”

Customer: “That’s just bad business. You guys are here to serve food while we shop; why would you leave at dinner time?”

(He is still going on about how we should be working until 8:00 when everybody would be done eating, and I am silently losing my cool. But I sigh and explain to him the well-known company policy that we only work weekends during the day so parents can bring their children shopping with them.)

Customer: “But what about us that work during the day?”

Me: “We work during the day, too. Many people come in to shop during their lunch break and snack around the store.”

Customer: “Well, my work is too important for me to just leave.”

(Might I mention, this is the same customer who boasts about being retired and spending his days playing golf and living off his military pension. After him yelling at me some more, he said he was going to write to the company saying that we should work until after “dinner time” so he could get his samples after the country club closes. He was regaling my coworker a few aisles away about this as I pushed my cart to the warehouse section, and she was doing all she could to be polite until he was done. In our office, she told me that I could have at least warned her.)

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