Please, Thank You, But No Apologies

, , , | Right | June 1, 2020

I’ve just served an old lady buying garden gloves. I’m not feeling well, so I’m mostly running on autopilot and just trying to get through another busy day.

Me: “Okay, here’s your receipt. Thanks!”

I turn to serve the next customer. The lady, lingering by the side of my register, says something I don’t catch. I lean towards her.

Me: “Sorry, what?”

Lady: “You should say, ‘Please,’ and, ‘Thank you.’”

Me: *Confused* “I did.”

She shakes her head like she thinks I’m lying.

Me: “Okay.”

I am not about to apologize for not doing something I know I did do. Not wanting to escalate the situation further by implying she’s got dodgy hearing, I just turn back to what I was doing.

Lady: *Louder* “I’ve worked on tills before, you know!”

Fed up, I turn to her with a smile that’s at least half-grimace.

Me: “So have I.”

I then turned away from her and politely greeted the next customer, and the lady gave up and left. I’m sure if she calls in to complain, I’ll be told that I should have just apologized, but I’d rather keep what self-respect I’ve managed to hang onto after ten years in retail.

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