Please Teach Me How To Ruin Your Business!
I work in a small café that also serves rice bowls for lunch. A customer calls in an order that I have ready when she arrives. The following conversation happens:
Customer: “These are so good. Do you ever teach people how to make them so they can make them at home?”
Me: “Um, no.”
Customer: “Why not? It would be great to be able to make them myself.”
Me: “It would be detrimental to business if we taught our customers how to make them. Then no one would come here anymore.”
Customer: “But I have to drive here from [Town five minutes away]. It would be sooo much easier if I could make them myself.”
All I could do was facepalm.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.