Please Take 20% Off Your Attitude

, , , , | Right | December 20, 2017

(At my store, we’ve been giving out coupons for customers to come back between certain days to receive 20% off their purchase. It’s the day before the most recent coupon activates. I’m at the register.)

Me: “Hi, how are you? Did you find everything you were looking for?”

Customer: “I did! I was in here last week and got a coupon. I’d like to use it today.”

Me: “Sure, can I see it?” *she’s holding the recent bounce-back coupon that will activate the next day* “Oh, that’s the coupon that starts tomorrow, but that’s okay; let me check if your items are on sale anyway!”

Customer: “But I came in specially to use the coupon.”

Me: “I understand, and I’m really sorry”. *I scan her items, many of which are already on sale* “So, it looks like most of your purchase today wouldn’t fall under the coupon and you can keep it to use in the next couple weeks.”

Customer: “Maybe you could try to use the coupon.”

Me: “Sure, I’ll try.” *I ring it, but the register won’t accept it because it hasn’t been activated yet*

(At this point, there’s a fairly long line, so I call the only other employee on the floor over to help.)

Me: “My register can’t apply the coupon because it won’t be active until tomorrow. We can either go ahead with the purchase, or I can void it and hold the items for you until tomorrow, whichever you’d rather.”

Customer: “But I want my coupon! You just don’t want to give it to me, you fat, lazy brat!”

Me: “I…”

Coworker: *who is the manager on duty* “Ma’am, my associate has given you both the options available. She has also tried to ring your coupon which did not apply because our registers can’t accept it, not because she didn’t want to. I was going to have her honor it anyway, but since you decided to insult her instead, either purchase your items or let us hold them for you until tomorrow. You’re holding up the line.”

Customer: “Fine! Hold it for me until tomorrow, then!”

Me: “Sure, not a problem. Can I get a name to hold it under?”

(She gives me her name, then storms away.)

Coworker: “Happy Holidays!”

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