Please Mind The Gap Between The Platform And Your Entitlement

, , , | Right | April 12, 2021

Before the health crisis, our store had a gap in the shelving of our queue area so that customers could come straight to the till in a shortcut if they didn’t need groceries and were merely in the store to pay for fuel or buy tobacco products or confectionary. To help enforce social distancing in the queues, we’ve blocked the gap with two cardboard stands, and we have a sign clearly stating that this gap is inaccessible and to turn right to join the queue.

I’m serving a customer at the till when I spot a man trying to push his way through the partially-closed gap.

Me: “Excuse me, sir, but that area is closed. Would you please continue to your right and join the end of the queue?

The customer waves a ten-pound note, still trying to push through.

Customer: “It’s okay. I just need to pay for my fuel.

Me: “I understand, sir, but you need to back out and join the queue to pay for your fuel.

Customer: “But I have the money right here! Just take it! I am on pump two! I just want to pay for my fuel!

Me: “There are several people in the queue right now who are no doubt paying for fuel, sir. Please back out of the gap and go right to join the end of the queue.”

Customer: “Fine, then!”

I hear him mumbling and swearing to himself as he finally backs out and disappears. A few customers later, who should appear before me but the queue jumper. He slams his ten-pound note down on the counter.

Customer: “Ten pounds on pump two! Bloody ridiculous making me queue when you could have just let me pay and leave!”

Me: “I am sorry, sir, but we are in a global health crisis. Everyone has to social distance by law, and if you had come through our clearly blocked-off gap, then you would be in the personal space of the lady that I was serving and therefore breaking the law. Thank you, sir.” *Cashes out his fuel* “Have a good day.”

He stormed off. 

He was wearing a mask, he had disposable gloves on, and he was carrying a bottle that clearly contained hand sanitizer, so he clearly knew about the health crisis and the measurements we were all taking to avoid infection.

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