Please Lose Our Number

, , , , | Right | April 16, 2018

(I work in a call centre, providing technical support for mobile phones. People can become a bit stupid or crazy when it comes to their phones. This is a conversation I’ve had quite often.)

Me: “Hello, this is [My Name] for [Brand]. How can I help you?”

Customer: “I heard the Android version 6 is out. How can I install it?”

Me: “Well, the version 5.1 is just out, so I would imagine it’ll take a while.”

Customer: “You’re lying; I saw it on the Internet! It says it is out! Why don’t you give it to me?”

Me: “Sir, I can assure you it’s not out yet. [Brand] will issue a statement on our website when it is available. You can register for updates, as well.”

Customer: “Humph. Whatever.”

(Fast forward a few months…)

Customer: “I know Android 6 is out now! I want it now!”

Me: “Yes, the deployment has started, so it’ll become available to all devices that can receive the update within a few weeks. Depending on the model of your phone, it’ll take some time. Or you can check in settings to see if you can do it already.”

Customer: *checks phone* “It’s not there yet. Why is it not there yet?”

Me: “Then you have to wait until it is made available to your device. It’ll come soon.”

Customer: “Pfff!”

(He called back almost every day for the next two weeks until he actually received the update. Then…)

Customer: “I just installed Android 6. I don’t like it; I want to go back to the previous version.”

Me: “Unfortunately, that’s not possible. It goes only one way; you can’t downgrade.”

Customer: “That’s not true! Some people on the Internet said they did it!”

Me: “It is not possible, unless you root your phone, in which case you cancel your warranty. Also, unless you’re a programmer, you are most likely to make it worse.”

Customer: “I don’t care; do it now!”

Me: “I can’t. You have to go to the website, and request it. But remember, by doing this you are cancelling your warranty!”

Customer: “I don’t care; I can do it. Besides, I’m famous on social media; I can get you in trouble.”

Me: “No, you won’t. I explained the conditions to you, so if you damage your phone, it’ll be your own responsibility.”

Customer: “We’ll see about that!” *click*

(Still waiting for his call to complain about his phone not working at all.)

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