Please Let This Be Her First Time…

, , , , , | Right | February 27, 2020

I work at a major petrol station in Australia. It’s not compulsory to pre-pay for your fuel here, so we have to authorise the fuel pump from the till. We have 35 fuel pumps, so it can get pretty complicated sometimes!

It is during the busiest period of the afternoon when I notice that every time I try to authorise the pump, the customer hangs it back up again. This happens several times. Eventually, she comes running into the store.

Customer:
“The pump isn’t working! Fix it!”

Me:
“Sorry you’re having trouble. Just pick up the pump and put it inside the car and wait for a few seconds so we can authorise your fuel for you.”

Customer:
“I was doing that! It’s not working!”

Me:
“Please go out there and try again. It should be working fine now.”

The customer runs back out of the store and to her car. She picks up the pump, holding it above her head for a few seconds, and finally puts it into her car. We authorise her fuel and keep watching her. I check on the screen to check how much fuel she’s pumped and was surprised to see she had none. As I expect, the customer comes back into the store frantic about filling up her car.

Customer:
“It’s still not working! You said it would be fine!”

Me:
“Well, we did manage to authorise your fuel this time. Were you actually pulling the trigger on the pump?”

Customer:
“What? It doesn’t just work automatically?”

I am now holding back the urge to laugh.

Me:
“No, of course not. You squeeze the handle and the fuel will pump into your car.”

Customer: “Oh.”

She runs out of the store and back to her car. She picks up the pump and finally begins pumping. When she’s done she comes into the store, pays for her fuel, and then leaves. Thinking we’ve seen the last of her, I am relieved, only to see her running back into the store again.

Customer:
“There’s no fuel in my car! I just paid all this money and when I turned the car on, it still reads as empty!”

Me: 
“You do know you have to wait several minutes before the fuel gauge moves, right? Unless you spilled a tank’s worth of fuel straight onto the ground, it’ll be in your car.”

She protested some more but finally left. All I could do was giggle for the rest of the shift.

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