Please Insert Coffee To Continue
(While working at the drive-thru, a customer puts in a lengthy order. Before I can tell him the price, he peels out, driving up to the window.)
Me: “That will be $21.54, please…” *I take his money* “May I please ask that you pull up just a bit? We’ll have someone run your order out to you as soon as it’s done.”
Customer: *blank stare*
Me: “Sir, can you please pull forward?”
Customer: “I don’t have my order yet.”
Me: “Sir, you had a large order. We’re going to get it for you, but some of what you asked for takes time. We’ll bring it to you. But we need to keep the line moving, too.”
Customer: *no response*
Me: “Sir?”
Customer: “Yes?”
Me: “Can you please drive up?”
Customer: “But I don’t have my order…”
(I tried to hand him the first tray of drinks, but he ignored them. Same thing for the sandwiches. In a last ditch effort, I handed him his coffee. He accepted the coffee but immediately drove off, leaving $18.46 in change, 4 sandwiches, and 3 frozen drinks. He never returned for the rest of his order.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
