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Please Give Me The Details That Allow Me To Completely Make You Redundant

, , , , | Right | January 9, 2019

(I’m working for a company acting as the middleman for event organizers, selling gift vouchers for different events. Part of our policy is that customers get contact details for our event organizers after purchasing their vouchers, for obvious reasons. At least that’s what I thought…)

Customer: “Hello. I found [event] on your website and would like to know the organizer’s exact address and phone number.”

Me: “Sure thing, ma’am. To receive the organizer’s details, all you have to do is redeem your voucher via our website, which I can gladly walk you through.”

Customer: “Oh, I don’t have any vouchers. I just want to know the contact details.”

Me: “I see, but unfortunately, access to contact details is only granted if you already own a voucher.”

Customer: “Well, this is not exactly great service, you know?”

Me: “Please understand that we can not just give out contact details without redeeming a voucher.”

Customer: “Why’s that?”

Me: “See, we are the middleman. There’s no need to buy from us if we simply display our organizer’s details, because then you could just buy from the organizer himself, which would make us go out of business.”

Customer: “Oh. Yes, I see. So, can you give me the contact details so I can directly buy from the organizer?”

Me: “…”