Please Don’t Be Here For Too Long
(I work at a coffee shop in a rather posh mall. I am quite new at this job and have no experience at working before.)
Customer: “I’d like a [Coffee Beverage] to have here.”
Me: “Of course. May I have your name, ma’am?”
Customer: “…”
Me: “Umm, sorry, ma’am. May I have your name?”
Customer: *glares at me* “I’m having it here.”
Me: “I know that, ma’am, but may I please have your name?”
Customer: “WHY WOULD YOU NEED MY NAME WHEN I AM HAVING IT HERE?!”
Me: *startled* “Sorry, but we need it so that we can call out your name at the pick-up counter and give you the correct beverage.”
Customer: “I. Am. Having. It. HERE!”
Me: “I am aware of that but we still need your name, ma’am.”
Customer: *mumbles incoherently while continuing to glare at me*
Me: *writes down any name that came to mind* “Thank you, ma’am, and have a nice day!”
Customer: *rolls her eyes and walked away looking annoyed*
(I was flabbergasted and genuinely confused for the rest of the day as the customer was a regular and had had no problem cooperating on past visits.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
