Please Do Not Manhandle The Employees

(It’s very busy at the grocery store, so I hop on cash and take the first customer who walks by. Another customer in the lane behind me grabs my arm and wrenches me around so I am facing her.)

Customer: “Excuse me, did you just open that cash to serve that customer?”

Me: “Yes, it’s very busy right now.”

Customer: “Idiot! When you open a cash you take the first customer in the other line, not the last!”

(Keep in mind this customer has already unloaded her items in a different lane.)

Me: “I’m very sorry, ma’am… As you can see, it’s very busy right now and I just took the first customer I saw.”

Customer: “Well! That’s very poor customer service!”

(She grabs my arm and physically turns me around so I’m facing my original customer again. I continue with their order.)

Customer: “No! I’m not done!”

(She grabs my arm again and turns me around to face her.)

Customer: “What is your name?! I’m going to talk to your manager! Call him down here now!”

Me: “I’ll call the duty manager right away.”

Customer: “No! I want the STORE Manager! Call him down here now!”

Me: “I’m sorry, ma’am, but he’s gone home for the evening.”

Customer: “Fine! I’m coming back here at 9:00 tomorrow morning, and I expect you to be here too so we can meet with your manager about your terrible customer service!”

Me: “Okay! You’ll be here at 9? How about we meet at the police station at 10, and we can meet with them about the bruises you just gave me?” *rolls up sleeve to show the red marks*

Customer: “I… uh…”

(She grabbed my arm one last time and turned me back to my cash. I finished her order and she rushed out of the store.)