Please Do Not Lather Up The Employees
Customer: “Excuse me, dear, can you help me?”
Me: “Sure.”
Customer: “I want a body wash that doesn’t have soap in it.”
Me: “Sure. There are a few different types of this brand, here, that does not contain soap.”
Customer: “But which one doesn’t contain soap?”
Me: “None of them do, madam. The entire range doesn’t contain any soap in their products.”
Customer: “I want one without soap. What about this one?” *picks up a bottle*
Me: “Yes, that’s one without soap.”
Customer: “Oh. Does it lather up?”
Me: “I haven’t tried this brand, but it’s popular. It’s also about 40% off, so now’s a good time to try it.”
Customer: “Well, you should have tried it so I know whether or not it lathers up! Next time I come in, I want you to have tried it so I know whether or not it lathers up!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.