Please Do Not Incite Fraud

Caller: “Hi, I’d like to know about [Daughter]’s prescriptions.”

Me: “And is your daughter under 18?”

Caller: “No, she’s gone away to university.”

Me: “And is there a note on her account saying we may share her information with you?”

Caller: “I don’t know.”

Me: “Okay, I’ll check.” *gets necessary details to find the account* “I am sorry, but there is no note, so unfortunately it’s illegal for me to share that information with you, as your daughter is over 18.”

(The caller loses her temper.)

Me: “I am very sorry, but it really is illegal and would cost me my job.”

Caller: “So if I called back and said I am her, could you then tell me?”

Me: “That would constitute fraud.”

Caller: “Yes, but how would you know? Can’t I just do that?”

Me: “I am afraid that would be fraud, which is illegal. Anything else I could help you with today?”

Caller: *click*

(You seriously expect me to tell you that you should break the law over a phone call, which as you were informed at the beginning, is being recorded?)