Please Dial Down The Dumb
(I work customer service for a cell phone company.)
Me: “How can I assist you today?”
Customer: “Yeah, my friend bought me a tablet, but I keep getting this bill. Why?”
Me: “I see that you’re using the Samsung Galaxy, right?”
Customer: “I don’t know.”
Me: “That’s okay; what you actually have is a smart phone. It’s like a touch screen computer you can make calls on, but it is a cell phone and comes with a monthly bill.”
Customer: “You can’t make calls on this; it’s a computer! Stop billing me!”
Me: “I’m sorry, sir, but do you see the green icon that looks like a phone on your screen? Tap that. What do you see?”
Customer: “A keypad.”
Me: “That’s how you make phone calls; you just dial the number.”
Customer: “This proves nothing! I know a computer when I see one! This is a tablet, and I’m not paying anything!”
Question of the Week
Have you ever served a bad customer who got what they deserved?