Playing The Blame (Video) Game
Customer: *walks up with an Xbox game* “Hi, I’d like to purchase this.”
(Later in the afternoon, the same customer from that morning comes in.)
Customer: “You! You sold me a bad game! You’ve ruined my son’s birthday!”
Me: “I’m sorry, ma’am. What’s the problem?”
Customer: “My son asked for this game for his birthday! The machine said he can’t play it! What kind of cruel business do you run? Teasing small children!”
(I look at the disc and it’s in brand new condition.)
Me: “That’s odd, ma’am. I’ll just test it on our machine quickly.”
(I go over to our display case wear our consoles are set up. I start to put the disc in the Xbox.)
Customer: “I’m sorry, do you have any idea what you’re doing?”
Me: “Excuse me?”
Customer: “You’re putting it in the wrong machine! It’s no wonder you sold me a faulty disc!”
Me: “What does his machine look like?”
Customer: “That one there!” *points at Playstation* “Don’t you dare tell me it’s a faulty machine. It plays the other discs fine!”
Me: “I’ll bet it does, ma’am, because those are Playstation games. And this is an Xbox game.”
Customer: “We’ll, why didn’t you tell me that when I purchased it?”
Me: “I didn’t know your son owned a Playstation.”
Customer: “Well, whose fault is that?!”
This story is included in our Videogame Store roundup.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
