Planting The Seeds Of Refund Expectations

, , , , | Right | April 4, 2018

(Our garden centre’s return policy for live plants is already generous, and unofficially, we’re encouraged to allow most returns just to avoid customer temper tantrums.)

Customer: “I need to return these shrubs.”

(He gestures to three completely brown, bone dry, entirely dead potted cedars on his cart.)

Cashier: *sigh* “Do you have your receipt?”

Customer: “No. I bought them a little while back. I didn’t expect them to turn out so terrible, so I didn’t keep the receipt.”

Cashier: “All right. If you gave us your information, I can look you up in the system.”

(The cashier finds the record of his purchase.)

Cashier: “Sir, you bought these trees almost two years ago. That’s way outside of our return policy unless there was something wrong with them.”

Customer: “Well, they look pretty wrong to me!”

Cashier: “How long did they last? Did you water and feed them? Did they get enough sun?”

Customer: “Well, I mean, I probably watered them. I don’t know. I put them in the garage after I bought them, and I don’t know what did or didn’t happen after that.”

Cashier: “Did you keep live plants inside your garage for two years without any sun or water?”

Customer: “Yeah. So, can I get a refund?”

(Yes, he did get a refund.)

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