Planning To Organize

, , , , | Right | March 19, 2018

Customer: “Hello. I’m looking for an organiser for my schedule.”

Me: “Okay, I can help you find what you need. Do you have any specific requirements?”

Customer: “It needs to be able to hang on a wall. There should be a full month of dates on one page, and a picture on the page above it. Each day should have a square large enough for me to write all of my appointments. Oh, and there should be one week per row!”

Me: “All right, ma’am. We have many calendar designs that you can choose from. Right this way—”

Customer: *interrupting* “No, no, no! I don’t want a calendar. Those calendar boxes are just so small. How will I fit all of my appointments on each day? I don’t know why anyone uses those. I need an organiser!”

Me: “We do have some quite large calendars, but if they’re not to your liking and you need more space, we have planners that come in many different sizes and designs.”

Customer: “NO! I do not want a planner! I need an organiser! How is my entire family supposed to see our appointments at the same time from a book?! That’s useless! It must hang on the wall!”

Me: “Okay, let me make sure I’m understanding your needs. You need an ‘organiser’ that shows an entire month per page, has very large spaces for each day, but that also can be hung on a wall.”

(Just then my coworker, who hasn’t heard anything, walks by and decides to help.)

Coworker: “We just got some great new calendars in stock! I can show them to you if you’d—”

Customer: “NO NO NO! I do not want a calendar! I need an organiser! What bloody good is a calendar with those tiny boxes?”

Coworker: *taken aback* “Oh, well, we do have some great planners that have very large spaces—”

Customer: “No! I can’t believe this! I thought of all places, in our capitol city, I would be able to find what I’m looking for! I just need an organiser!”

Me: *seeing this is going nowhere* “I’m sorry ma’am; we only have planners and calendars in various sizes. I’d be more than happy to help you pick one out, but if they’re unsuitable, I’m sorry that we couldn’t be of service.”

Customer: *muttering as she walks away* “Unbelievable! They don’t have any organisers!”

Coworker: *still shocked from the interaction* “What exactly did she want, a bulletin board?!”

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