The (Pizza) Pie Is A Lie

(I have been working long days, as it’s the busiest time at work. I get home 14 hours after I left that morning, and decide to treat myself to an internationally known pizza chain that lets you track the order. I order online and watch the tracker tell me that the order is on its way. Then it says delivered, but I have no pizza. I ring the branch.)

Me: “Hi, I ordered online about an hour ago, and the order tracker says it’s been delivered, but it hasn’t arrived. “

Employee: “What’s the order number?”

Me: *gives order number*

Employee: “Okay, hold on.”

(I wait. And wait. And wait some more. When I’m about to hang up and retry he comes back on the phone.)

Employee: “Okay, so it looks like we haven’t even made it yet.”

Me: “What?!”

Employee: “Yeah, sorry, I looked everywhere for your order, and it was on the floor among the old receipts.”

Me: “…right, it’s been over an hour now, I’ve already paid for this online. I just want what I ordered.”

Employee: “Well, I’ll put the order in now, but we’re really busy, so you’ll be looking at an hour, hour and a half wait, okay? We have orders to make before this one.”

Me: “No, that is not okay. I just paid nearly £22 for a pizza that you’re saying will now be another hour and a half wait? Even though I ordered this an HOUR before the ones you’re cooking now? You won’t prioritise this since you admit it’s your fault?”

Employee: “Nope, you’ll have to wait.”

Me: “You think waiting two and a half hours for a pizza is acceptable?”

Employee: “Well, what do you wanna do? Come pick it up if you’re that bothered!”

Me: “I don’t have a car, and you’re on the other side of town, plus I have ALREADY PAID a delivery fee over an hour ago when I ordered this pizza!”

(I demanded a refund and made myself a sandwich. I have never ordered anything from there since, and never will again.)