PIN-ned That Down Too Easily

, , , | Right | June 10, 2017

(I used to work in a call center where we would ask for a customer’s PIN, which is what they created to verify their identity for when they called regarding their account.)

Coworker: “Good morning! This is [Business]. Can I have your name, please?”

(Pause.)

Coworker: “Okay, great! Can I have your PIN?”

(Pause.)

Coworker: “It’s okay if you can’t remember it, ma’am. I’ll just ask you for some other information to verify your identity.”

(My coworker then asks her a few questions.)

Coworker: “Okay, thank you very much. Do you want to update your PIN or would you like me to tell you what it is?”

(Pause.)

Coworker: “That’s not a problem. The PIN you set up was 7727.”

(My coworker freaks out then hits the mute button to snort loudly before jumping back on the call.)

Coworker: “Uh… y-yes, that’s just fine. N-not a problem. You have a nice day.”

(She turns around to talk to me.)

Coworker: “When I gave that lady her PIN she said ‘Oh, it’s the same as my bank PIN! That’s what I put in the ATM!’ I can’t believe she told me that! Now I can’t un-know that!”

(Hours later.)

Coworker: “That lady’s bank PIN is still in my head! I can’t get it out of my head! Why did she have to tell me that?!”

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