PIN-Headed

, , , , , | Right | February 2, 2018

(A customer comes up to my till with a large tote bin and a smaller plastic filing box. They are the same price.)

Customer: “Why is the smaller one the same price!? That’s just stupid!”

Me: “Well, it’s because the smaller one is for filing.”

Customer: “I’m not putting files in it!”

Me: “You don’t have to put files in it. But it’s more expensive because it has that lip around the inside edge to hang file folders off of.”

Customer: “But I’m not putting files in it! I’m putting junk in it!”

Me: “Okay. You can put whatever you want in it. But it’s still a file box, and that’s why it’s expensive.”

(He ends up getting a different box, instead. Then he tries to pay with his debit card.)

Customer: “It’s not working!”

Me: “What’s the screen saying?”

Customer: “’Enter PIN’!”

Me: “So… enter your PIN?”

Customer: *while entering his PIN* “IT’S NOT WORKING!”

Me: “You’re not done yet.”

Customer: “Because it’s not working! Your machine is stupid!”

Me: “Um, the machine is working; you just have to put your entire PIN in, and then hit ‘okay’ for it to work.”

Customer: “But it doesn’t say on the screen that I’ve entered anything!”

(I look at the debit machine screen.)

Me: “Yes, it does. It has three stars there, showing you’ve entered three numbers.”

Customer: “It’s supposed to have my numbers!”

Me: “No, it isn’t, because your numbers are supposed to be a secret.”

Customer: “Every other store shows my numbers!”

Me: “I assure you, they don’t. Just finish putting in your PIN and it will work.”

Customer: “NO, IT WON’T! IT’S NOT WORKING!”

(This went back and forth for about five minutes, with his debit transaction canceling three times. It finally worked because he finally put his PIN in. The sad part is he came back the next day to return one of the bins and we had the same problems trying to refund his debit card!)

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