PIN-Headed, Part 9
Customer: “I’d like to change the credit card that this rental is charged to.”
Me: “Okay, let me change it for you.”
She hands me the card, and there is clearly a male’s name on the card.
Me: “I’m sorry, but unless [Cardholder] is with you, I can’t use this card.”
Customer: “Why not?”
Me: “Because it isn’t yours and I don’t have permission from the cardholder to charge this card.”
Customer: “That’s why in Alberta we use PINs!”
Me: “We use PINs in Nova Scotia, as well, but you still can’t use someone else’s credit card. PINs aren’t set up so you can give them to someone else.”
Customer: “Why else would they be useful?”
Related:
PIN-Headed, Part 8
PIN-Headed, Part 7
PIN-Headed, Part 6
Question of the Week
Have you ever served a bad customer who got what they deserved?
