PIN-Headed, Part 29

The pin pads here only show the purchase order before I hit the TOTAL button. Once I hit the screen will switch to showing the amount only and nothing else.

I’m ringing up a woman while her friend is next to her, talking to her. Once I am finished:

Me: “Ma’am, your total is [total].”

Customer: “Okay.”

She sticks her card in and proceeds to stare at the screen:

Me & Customer’s Friend: *Both waiting expectantly while I stare at my screen.*

I am assuming she’s thinking, so I don’t say anything. After about twenty seconds of her staring:

Me: “Ma’am, did the screen freeze?”

Customer: “NO!

There is an awkward pause as another ten seconds pass with her staring at the screen.

Me: “Ma’am?”

Customer: *Now clearly angry.* “I’m reading it!”

Me: *Motions at the card reader.* “May I look?”

Customer: -scoffs and rolls her eyes- Yeah sure.

Me: *Turns the screen around.* “Ma’am, it’s just asking for your PIN.”

Customer: “I KNOW!”

Me: “Do you know your PIN? You can skip it by pressing the green button if you don’t.”

Customer: *Glaring at me.* “I know my PIN! I was just reading it!”

She gives me a furious look as I turn the PIN pad around and she punches in her number. Her friend looks just as confused as I do.

Customer: *Loudly complaining.* “Tellin’ me how to use my card! I was just reading it!”

She rambled on as she left, and I was just left standing there hopefully confused. My only guess is the lady was incapable of reading and didn’t realize she was being prompted to put her PIN in.

Related:
PIN-Headed, Part 28
PIN-Headed, Part 27
PIN-Headed, Part 26
PIN-Headed, Part 25
PIN-Headed, Part 24