PIN-Headed, Part 16
Customer: “Can I purchase lottery tickets on a credit card?”
Me: “No, ma’am. However, you can on a debit card.”
Customer: “Okay, no problem.”
I ring them up and tell her the total, and she swipes her card.
Customer: “Why is it asking for a PIN? I don’t have one.”
Me: “All debit cards ask for one.”
Customer: “It hasn’t before. Why can’t you do credit?”
Me: “You can get lottery tickets on debit, not credit.”
Customer: “But I don’t have a PIN for this card.”
She keeps saying that over and over. Then:
Customer: “Wait, what if I use the number I use at the ATM to get money?”
Me: “Maybe…”
Customer: “Yay, it worked!”
Me: “…”
Related:
PIN-Headed, Part 15
PIN-Headed, Part 14
PIN-Headed, Part 13
PIN-Headed, Part 12
PIN-Headed, Part 11
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
