PIN-Headed, Part 11

, , , | Right | June 11, 2020

I work in a petrol station and it’s about 5:00 pm. I overhear this conversation between my coworker and a customer.

Coworker: “Hi. Do you have a loyalty card? Would you like to use your discount today?”

The loyalty card gets you six cents per litre off your fuel.

Customer: “Yes, I have one.”

Coworker: “Would you like to use your discount today?”

Customer: “Yes, please.”

The coworker puts through the discount and gets the screen ready for payment.

Coworker: “Was that cash or card today?”

Customer: “Card, please.”

The customer swipes their card and stares at my coworker.

Customer: “Is it Cheque or Savings?”

Coworker: “I don’t know what your account is, sorry.”

The customer puts in a number and it declines.

Customer: “Why did it do that?”

Coworker: “You put in the wrong PIN number. Did you want to ask your husband to come inside and do the transaction for you? Your card will be locked if you get it wrong again.”

The customer goes out to her husband in the car and comes back in.

Customer: “The PIN number is—”

Coworker: *Cutting her off* “Let’s swipe your card again and choose your account.”

The customer does so and the rest of the transaction goes through without a hitch. The customer leaves and my coworker turns to me.

Coworker: “Why didn’t the husband just come in?”

Me: *Shrugs* “Maybe he’s giving her free reign of the funds?”

Coworker: *Laughs* “At least she won’t spend too much if she doesn’t even know her account.”

Related:
PIN-Headed, Part 10
PIN-Headed, Part 9
PIN-Headed, Part 8

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