Piercing Observation, Part 7

, , , | Right | August 23, 2019

(I work at the customer service desk of a very popular retailer that has, in the last three years, gotten rid of all rules forbidding piercings, tattoos, and brightly-colored hair as a way to promote employees to feel “free to be themselves.” Because of this, I have had my hair every color under the sun and put back in a lot of the piercings that I originally took out to get this job in the first place. The majority of the customers I interact with on a daily basis don’t seem to have any problems with my appearance and even compliment me from time to time. I am standing at the desk, chatting with one of my supervisors, when an older gentleman comes up with a box of cookies.)

Me: “Hi! How can I help you?”

Customer: “My God, don’t you know how to take care of yourself?!”

Me: *awkwardly smiling, thinking at first that he is just joking* “Excuse me?”

Customer: “With those huge holes in your ears and crap in your face? God. [Store] should really have a uniform so people can’t come into work looking so unprofessional!” *slamming the cookies down onto the counter, maintaining a rude tone the whole time* “They rang me up for the wrong price; they are supposed to be $3.”

(I slowly start the return process, unsure what else to say other than, “Let me fix that for you.” He turns to my supervisor who has been frankly made speechless by how sudden and uncalled for this whole interaction has been. His tone isn’t any nicer to her.)

Customer: “My name is [Customer], by the way. In case you were wondering.”

Supervisor: “Um. Okay, well, just so you know, she is completely in uniform and within policy.”

Customer: “Well, if she is allowed to have all that crap on her face, then I’m allowed to tell her it looks ridiculous!”

(My supervisor tried offering to take over the transaction if I didn’t feel comfortable completing it, but I announced that it was fine and I would just take care of him if it would get him out of the store quicker, while giving him the fakest smile ever the whole time… and also flipping him off with both hands under the counter as he walked away.)

Related:
Piercing Observation, Part 6
Piercing Observation, Part 5
Piercing Observation, Part 4

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